Heidi & Brady Are Excited for The Ville's New Pool
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Clean and nice, miss songs restaurant was outstanding.
The quarterdeck area was a great area to have a drink.
Iv stayed all over the world and never encountered such rude staff.
The boys were ok but all the girls were rude to both myself and my husband.
It was also our first holiday as husband and wife so was disappointing.
Was left a few times waiting and skipped to be served even tho been second in the que, also had a smart my location from morongo directions to casino when ordering what we wanted on different occasions.
I also noticed this was happening to other guests.
Need a of customer service training.
I have never wrote a bad review just hopefully it might change things for future guests.
Loved the room and the pool.
They even tell you at the front desk that they will take it out of your deposit.
The pool and bar area are fantastic!
Rooms were large with a nice big bed.
Really can't fault this hotel.
Reminded me a bit of Miami.
The room was a standard hotel room which is what we were expecting.
Food was pretty finish too.
Room service breakfast was not nice.
Pool too small not enough seating around pool.
Check in was simple and staff member polite.
Visually the room was nice, clean and modern with comfy bed.
And this more after I had showered there where little ants in the basin.
The views, food and proximity to the entertainment centre.
Location is in a quiet area of town just out of the city center.
Many good restaurants were on site and across the harbor at South Townsville.
We also thought that the pool area needed cleaning more often.
At 5pm, there were lots of glasses, platters, discarded towels everywhere.
It just rendered the whole area unkept.
We liked the pool area and the room.
Not enough shade at pool area.
Booking had not been put through from booking.
View of the ocean.
Stayed in December 2019 Bathroom was poorly ventilated and we had MOLD growing in the shower recess!!
Not what I would expect when staying in a 5 star establishment!
Room looked out over the casino roof so we could see NOTHING.
Had to park the car across the road in the car park.
Spin Cafe in the casino looks like a KFC joint.
Loved the Palms restaurant buffet - fantastic array of delicious food.
Enjoyed having drinks with friends out on the Quarterdeck - great atmosphere.
Quick friendly check in and check out.
Spacious room with a comfy bed.
Especially the buffet, it had chocolate fountains, millions different desserts and an ice cream machine.
It could have more vegetables steamed maybe without so much oil.
The shower needed descaling as the jets squirted everywhere.
The tv shelf had lots of dust.
The walls had brownish water runs down it.
There was a head townsville casino bar on the bed which was made up with timber panels.
In between the timber panes were more mould and dust where we were sleeping.
Lipstick on one of the mini bar glasses.
The room was definitely not value for money.
Great dining, staff were friendly and helpful.
Pool area was beautiful.
Food was very nice.
Both food and drinks were priced well with good quality and presentation to match.
The facilities are wonderful, something for everyone.
Easy walk to town, and next to ferry terminal for townsville casino bar relaxing trip to Magnetic Island.
The lovely reception lady upgraded us to a high ocean view room which was very spacious, clean and comfortable.
Hard for speaking, hollywood casino charlestown west va what to park at times.
If you do drive and your elderly you have to go into town for breakfast.
Also had a run in with the staff Over the phone after I notified them of said issue after checkout, got told I should use it as a life lesson and learn to deal with problems myself.
The staff, the atmosphere of the place and the cleanliness.
Very informative and helpful.
Answered all our concerns when we asked and I felt accommodated.
Clean rooms in excellent condition, Great pool with swim up your casino knights ventura county remarkable, lots of food and drink options and walking distance to magnetic island ferry and other parts of Townsville.
We loved our stay here.
We loved the pool with the splash bar, cocktails there were fantastic.
Quarterdeck was great too, had dinner there on the Saturday night and it was a great vibe We stayed in a king room, enjoyed the bath tub and the bed was super comfy!
Only thing I could fault with our stay is that breakfast seemed way too pricey for hotel guests and also is not included in any of the bookings.
Beautiful hotel, super clean, and close to the ferry terminal!
Nice big hotel with Casino inside.
We got an upgrade and had a nice room with view over Townsville and an open bathroom with big bath tub just a glassfront which was nice.
It seems more like a business hotel than one suitable for families.
The restaurants and menus are not child friendly.
It is located about 1.
They need to incorporate the breakfast buffet package into the hotel pricing.
The pool was nice and it was conveniently located next to the port for day trips via boat.
I would understand if they were busy but they literally watched me.
At all times the staff were polite and very efficient.
Very embarrassing as people looked at us as if we had done something wrong.
Not sure if if it was because we booked through Booking.
The stafffacilities were great.
The buffet was excellent value for money.
The room was very nice, great views, well stocked mini bar.
The bed was very comfortable.
Everything was excellent and we always enjoy our stay there.
The only place I like to stay when visiting Townsville for concerts.
We had a meal before Jimmy Barnes concert, which was very nice.
Didn't have breakfast as planned as we enjoyed a sleep in.
No showers to use after checkout.
Fab pool and dining.
Friendly helpful staff who upgraded us when our rom wasn't ready on time.
Super fun relaxed Queensland atmosphere at the Quarter Deck and we had a delicious dinner later at Miss Soongs.
Over all it was a wonderful stay.
Also far to many drinks in the fridge, we struggled to make room for some medication that needed to be refrigerated.
The view from the room was very ordinary.
Some more free channels on the tv would be good.
The bed was very comfortable, and the staff were lovely.
The in room breakfast was very nice.
When I went to reception, I explained that I had pre paid and was double charged.
I was also charged a fee for the refund by my bank, it this was because of the ville.
The place is absolutely amazing, but that customer service was incredibly poor.
The pool area is amazing.
The decor is phenomenal.
The food, hint miss songs, is absolutely incredible.
Great recommendations from reception staff.
Great restaurants and bars and rooms.
Loved the carpet in the room very soft.
A great vegetarian meal is hard to find and this was fabulous.
Everything felt like SELL, SELL, SELL!
A modern and comfortable room.
Lots of things on site and not far from popular attractions.
We see more more milk and sugars and reception had it up to our room within 5mins.
The room was quiet, nice and cold and the bed comfy.
I would definitely stay here again.
Did not like the coffee provided in the rooms however the selection of tea was good.
Really appreciated the upgrade to executive level.
The bed was really comfortable.
Quarterdeck is a terrific venue - good food and drinks in open air environment with views across to Magnetic Island.
I wouldn't want to be overweight as you wouldn't be able to fit in the shower.
Rooms not sound proof enough.
Staff couldn't agree as to where the courtesy bus was going to arrive.
Rooms spacious enough even though very old, tired and dated.
Good food at reasonable prices.
Staff cheerful and helpful.
Strange odour in hallway of 11th floor.
Our initial room had a view of the roof, which was disappointing, but Booking.
Location was easy to find, close to Magnetic Island ferry.
It was fantastic to borrow the bicycles and ride around the town.
Food was very good, we ate at the Quarterdeck.
Nice walk along the Strand nearby.
View of the Marina and town from our room.
Deck and pool area very nice, plenty of space to sit, and a nice view.
Conference facilities also good.
The availability of free hotel bicycles was fabulous.
Staff were always friendly and extremely helpful.
Even the bar staff were really friendly, anytime of the day.
Staff are relaxed and friendly so you don't think you're in a casino environment.
The place was booked solid and there where 2 warships in town and it was busy but not over the top.
Good for ferry and bus terminal though.
Comfortable with friendly and helpful staff.
While somewhat remote everything is within 15 to 20 min walking distance.
Nice pool and eating facilities.
Lovely atmosphere, beautiful views, friendly staff and had a lovely time.
Rooms were of decent size and were clean and comfortable, especially the resort rooms.
There were several eating and dining areas available such as the Quarterdeck and miss songs.
The Ville staff are wonderful, always helpful and friendly the rooms are always very clean and the whole of The Ville is townsville casino bar />We will be back in a few days for another 3 nights stay.
Would definitely stay there again when in Townsville Didn't try the breakfast but it sounded lovely.
Room was fabulous - pool area awesome!
Its a bit of hike to get good coffee on Saturday - best if you have a car to go intownBest coffee locals love on Ogden St had a Matador Long Black the bar in the pool and generally the bars were good for lazing around before and after going out.
Stayed for 5 nights and would have liked to experience the 'Splash Bar'.
The facilities were beautiful.
Parking was a breeze.
View of the ocean was fantastic.
Swimming pool was spectacular.
Find somewhere else to stay on The Strand.
The "poached" egg was hard boiled.
The toast took two goes to get it even slightly brown.
The sweet pastries were dry and tasteless.
We, as locals, used to love the breakfast on a Sunday morning, but I will definitely not be recommending the Ville for anyone to stay there or absolutely do not bother with the breakfast, much nicer and more value for money along The Strand at other cafe's.
The fact that the room was clean and that's about it!
Get netflix or some other service that can be provided on a complimentary basis.
Send your guest services manager for a night at the NEXT Hotel in Brisbane.
Great location, clean room and good restaurants.
Room and view Excellent.
Dinner time No way.
I was disappointed with the breakfast.
Room services meals and staff were excellent.
Location was easy to find, room was as requested and very comfortable.
Breakfast was buffet style and very nice.
However the outside area with the pool made up for it.
The buffet breakfast was very good with a variety of hot and cold dishes as well as fruit etc.
The buffet dinner was also incredible and the choice of meats seafood and desserts was marvellous.
Minor issue of course.
Everything else was great.
Still comfortable for the night.
Love the facilities and restaurant.
Stay here regular and they usually put me in a nice room, however this time it over looked the drive way.
Still fine for the night.
Fantastic fitout and vibe - 'breathe of fresh air' in the Townsville accommodation market!
Another activity of some sort wouldnt go a stray.
Love the revamp, makes you feel like you're on a tropical island.
People spend all this money on travelling to places like Fiji, but North Queensland is exactly the same, if not better!
Especially staying at The Ville Resort.
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